[vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Frequent questions
[/vc_column_text][vc_empty_space height=”25″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”2/12″][/vc_column][vc_column width=”8/12″][vc_empty_space][vc_toggle title=”What products / services can I order?” style=”text_only” size=”lg” open=”true”]Within WineAdmire.ro you can order alcoholic products in 4 ways:
- Individual shop , you choose what products you want to buy, whether from alcoholic beverages or wood products
- Predefined subscriptions already by WineAdmire sommelier to receive weekly or monthly.
- You can create / customize your own subscription from products of your choice that you receive weekly or monthly
- Gift package
[/vc_toggle][vc_empty_space][vc_toggle title=”How do I order?” style=”text_only” size=”lg” open=”true”]In order to be able to order, authentication is required. Creating an account on WineAdmire.ro is necessary to ensure that we sell alcoholic beverages only to persons over 18 years of age, according to the law.
The customer can place orders on the site, by adding the desired Goods and / or Services to the shopping cart, and will complete the order by making payment in one of the ways expressly indicated.
If you do not have an account, please click on “New account”. Enter the required data and press “Login”. Continue by entering your order billing information and delivery address. The payment of the order can be made by cash on delivery, upon receipt of the order from the courier, as well as online, with the card. Check the correctness of the data and complete the order with the “Send order” button.
Once added to the shopping cart, a Good and / or a Service is available for purchase to the extent that stock is available for it. The addition of a Good / Service to the shopping cart, in the absence of completion of the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Good / Service. If for logistical reasons a certain product that is the subject of a subscription / gift / service package is no longer in stock, the Seller reserves the right to replace that product with another product that has a price close to the one replaced.
After placing an order, you will receive an email confirming receipt and registration of your order. (“Receive Order / Confirmation”). This does not mean that this command has been accepted.
[/vc_toggle][vc_empty_space][vc_toggle title=”Is there a minimum order?” style=”text_only” size=”lg” open=”true”]
Yes, the minimum value of an order is 50 Ron.
[/vc_toggle][vc_empty_space][vc_toggle title=”How do I pay?” style=”text_only” size=”lg” open=”true”]At the moment, the payment of the order can be made by cash on delivery, upon receipt of the order from the courier, as well as online, with the card. To the total amount is added the shipping fee which is calculated according to the quantity and value of your order.
For Cash on delivery orders require telephone confirmation – the client being contacted by telephone by a representative of the site. Order processing will only begin after telephone confirmation.
For orders over 500 lei, payment by card is mandatory.
For orders of over 200 lei transportation is free of charge.[/vc_toggle][vc_empty_space][vc_toggle title=”Delivery of orders” style=”text_only” size=”lg” open=”true”]The orders are delivered through the transport company Cargus SRL to the addresses on the Romanian territory. Please use as the delivery address, the address where you can be found between 9:00 and 17:00.
The delivery time of orders is 3-10 working days.
[/vc_toggle][vc_empty_space][vc_toggle title=”Return Products” style=”text_only” size=”lg” open=”true”]WineAdmire Team ensures that the products and services delivered are of the highest quality. Our specialists carefully and dedicatedly select each wine offered in our online store, and the innovative and intelligent storage and packaging system protects the wine against shocks or unfavorable temperatures, thus ensuring transport in optimal conditions to maintain product quality until they reach your.
However, according to GEO no. 34/2014 the buyer has the possibility to withdraw from the distance contract within 14 days from the day on which he enters into physical possession of the product.
You can return the product within this period, as it does not have to be returned in its original packaging. For this we need to communicate to us your intention (unequivocal statement) to return by e-mail.
Email for return request: retur@wineadmire.ro
Product categories with special return conditions
- Beverages – must be in the same condition in which they were delivered, seals intact, packaging intact, without stains or tears.
- The returned drinks lose at least 50% of their value, because for example: The wines must be kept in special conditions of temperature and light.
[/vc_toggle][vc_empty_space][vc_toggle title=”Can I order without an account?” style=”text_only” size=”lg” open=”true”]Creating an account on WineAdmire.ro is necessary to ensure that we sell alcoholic beverages only to persons over 18 years of age, as required by law. Therefore, ordering without an account is not possible.
[/vc_toggle][vc_empty_space][vc_toggle title=”What are the payment methods?” style=”text_only” size=”lg” open=”true”]At the moment the order payment can be made by:
-Refund upon receipt of the order from the courier
-Online with bank card via EuPlătesc (Visa / Mastercard / Maestro)
In the case of the “Online by bank card” payment option, you need to fill in a form with your card information on the secure page of the payment processor where you will be redirected.
-Payments with credit / debit cards issued under the Visa and MasterCard logo (Visa / Visa Electron and MasterCard / Maestro) are made through the “3-D Secure” system developed by Visa / MasterCard card organizations that ensure the same online transactions level of security as those performed at the ATM or in the physical environment, at the merchant.
– “3-D Secure” ensures in the first place that no information related to your card is transferred or stored, at any time, on the store’s servers or on the payment processor’s servers
i, this data being directly entered into the Visa and MasterCard systems.
Important to know! – There are no fees charged by the cardholder for bank card payments.
[/vc_toggle][vc_empty_space][vc_toggle title=”How much does the transportation costs?” style=”text_only” size=”lg” open=”true” el_id=”cost-transport”]For orders over 200 lei, transport is free. To the orders under this value will be added a transport cost of 21 lei.
[/vc_toggle][vc_empty_space][vc_toggle title=”Login with Facebook and Google” style=”text_only” size=”lg” open=”true”]If you log in to our site using Facebook or Google, you will be automatically subscribed to our newsletter. If you do not want to subscribe to our newsletter, you can unsubscribe.
[/vc_toggle][/vc_column][vc_column width=”2/12″][/vc_column][/vc_row]
